Challenge: The client is committed to continuously improving new opportunities to make all types of nursing and allied health jobs easier and quicker to find, including staff positions, per diem roles, local contracts, and travel jobs. SSI allocated dedicated resources to address the following challenges faced by the client.
Lack of visibility of utilities
Several utilities provided on the website were not visible upfront, leading the users to believe that the service didn’t exist, making them seek it elsewhere.
Data integration
Filtering the data and processing meaningful information required an Integration resource to integrate and send data on a third-party Dashboard known as ATS (Applicant Tracking system).
Data collection, organization and categorization
The client required an efficient data gathering process to collect job listings from various sources, developing a systematic approach to organize and categorize the data according to their specifications.
Synchronizing user information
They faced a challenge in synchronizing user information with the VMS. The client needed to incorporate job data from other Vendor Management Systems (VMS) and keep it constantly updated.
Systematic collection of user reviews
There was a requirement to systematically gather user reviews for diverse entities, aiding fellow users and accumulating reviews for other objectives.
Bridging design and engineering
Lastly, there was a need for a liaison between design and engineering, focusing on improving developer experience and application performance and implementing designs with integrity.
Solution: SSI’s development team implemented a series of enhancements to elevate the performance and user experience of the platform.
Strategic refinement of key features
Key features have been strategically identified and prioritized for refinement, resulting in an improved website that meets and exceeds industry standards. Through intensive code refactoring, we’ve optimized the platform, ensuring seamless navigation and unparalleled efficiency.
Seamless integration of diverse review modules through custom APIs
To enrich user engagement, we’ve developed an API suite that seamlessly integrates diverse review modules across multiple website sections. These modules are intelligently tailored to each user’s browsing context, fostering a dynamic and personalized experience. Continuous tracking mechanisms have been implemented to refine these modules further, ensuring they serve their intended purpose with maximum effectiveness.
Automation of existing code processes and fine-tuning of algorithms
We have automated existing code processes and fine-tuned algorithms to reduce production bugs significantly. Our expertly crafted code effortlessly scrapes thousands of job listings from various sources, mitigating production and runtime issues for a smoother user experience.
Implementation of proactive data extraction protocols
For real-time integration and up-to-date information, we’ve implemented proactive data extraction protocols, ensuring the platform remains current and relevant. Users can seamlessly synchronize their data with their preferred VMS, facilitating streamlined workflow management.
Emphasis on collaboration and collective decision-making
SSI prioritized the needs of developers, conducting in-depth interviews and actively soliciting feedback to continually refine our processes. The result is a collaborative environment that fosters productivity and minimizes obstacles, ensuring a seamless experience for all stakeholders involed.
Result:
Substantial increase in customer engagement and retention
The enhancements have led to remarkable results. The client has seen a substantial increase in website usage and customer engagement with the improved user experience and highlighted services. Strategic showcasing of key features has attracted and retained more users.
Enhanced review system amplifies facility feedback
The refined review system has empowered users with transparent evaluations of facilities and agencies, significantly increasing facility reviews. This surge in feedback demonstrates the platform’s growing popularity and user satisfaction.
Reliable ATS functionality boost
The proactive approach to addressing production bugs and ensuring seamless functionality of ATS is cost-saving and reinforces the platform’s reliability. Job listings are now posted accurately and efficiently, enhancing the user experience.
Efficient job search with VMS Syncing
Introducing a verified flag for jobs from other VMSes has enhanced user trust and confidence in the platform’s credibility. Users now have access to the most current and reliable job information, making their job search process more efficient and effective. The VMS data syncing capabilities have simplified the job search process for users, resulting in increased user satisfaction and engagement.
The enhancements have delivered tangible results, driving growth and empowering Healthcare workers to land the jobs they deserve
Tools & Technologies:
