Situation

Being a startup, the firm needed an experienced partner to handle the design and development of an efficient and robust workflow management product to transform a purely paper based ordering system to Software as a Service (SaaS) enabled online solution. Objectives being to improve overall customer experience, efficiently track all orders, monitor order fulfillment, enforce best practices and ensure total customer satisfaction. Another requirement of the solution was to help reduce order processing time and to provide a technology enabled competitive advantage at an affordable cost with minimal infrastructure and ongoing maintenance overheads.

Solution

The company chose Strategic Systems International (SSI) as an offshore technology partner to deliver a solution based upon SSI’s innovative expertise with cutting edge technologies. SSI delivered a Microsoft technologies based solution hosted on Amazon’s EC2 Cloud platform, completely transforming the end-customer’s way of working. Designing and building a robust product architecture with user-friendly interfaces while skillfully interweaving Microsoft .NET, SQL Server, SQL Server Integration Services (SSIS), Amazon S3, CyberSource, VoiceShot and DNSExit technologies in Amazon’s EC2 Cloud environment. SSI delivered a product with unprecedented benefits at an extremely affordable price.

Workflow

  1. Efficient paperless workflow
  2. Streamlined order processing 

Reporting

  1. Instantaneous reporting
  2. Increased business visibility

Support

  1. Rule-based Alerts & Communications
  2. Automatic Phone Calls & Emails

Advantage

  1. Quicker Time-to-Market
  2. Freedom to focus on core business

Reliability

  1. Dependable technology expertise
  2. Assured quality and timely delivery

Flexibility

  1. Flexible teams without overheads
  2. Cutting-edge scalable technology

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