A web-based application to enhance operations efficiency and improve standards compliance for a multinational coffee retailer
Client: Costa Coffee is a multinational coffee brand with 150+ retail outlets only in the UK. It is the second largest coffeehouse retail chain in the world behind Starbucks and the largest in UK.
Challenge: Costa Coffee maintains operations and product standards in its retail outlets through implementation of various processes. They had been utilizing a paper-based checklist for stock related activities to monitor the overall process and product quality. Using manual checklists for 150+ stores became a laborious process while management lacked real time reporting which is critical for running an efficient operation.
Solution: SSI partnered with Costa Coffee to develop a web-based application named Virtue for managing routine tasks such as completing checklists and other stock related activities across multiple locations of Costa Coffee. The application has two main modules
- User Module: The system maintains a list of tasks and their schedules so users can be reminded to perform the activity on time. The application tracks users who are performing these activities and the time taken to perform the activities. The information gets saved on the cloud where it is available for reporting at various levels.
- Management Module: Alerts are raised to managers if an activity is not performed or not completed by a user when scheduled. The Management has a summary view of activities and can access relevant data any time of the day. Virtue also alerts the managers about near expiration products so they can be utilized in time.
Result: SSI enabled Costa Coffee to become more operationally efficient, reduce costs and product wastage, as well as improve standards compliance. The application has a web and mobile responsive interface accessible by a browser, tablet or cellphone
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