Client: The Optimé Group provides an integrated suite of technology solutions, workforce and productivity analytics, budget forecasts, best practices, and strategic planning to optimize the hospital workforce. Their Software-as-a-Service (SaaS) platform manages all operational staffing functions, offers detailed turnover and productivity analysis, and predicts future staffing needs to support strategic decision-making in healthcare organizations.
Challenge: The client, with its deep expertise in healthcare staffing, recognized the need for a development partner experienced in analytics and healthcare product development. The complexity of healthcare staffing, influenced by fluctuating patient demand, economic conditions, employee availability, union contracts, hospital policies, and state-mandated staffing ratios, required a comprehensive solution. The Optimé Group sought to create a staffing and optimization platform that would incorporate all these variables, needing a technology partner to lead the design, ideation, and development using advanced technologies.
Solution: SSI developed a scalable, cloud-based staffing and optimization platform utilizing Amazon Web Services (AWS). The platform integrated diverse data sources, applied advanced statistical analysis, and generated predictive utilization models. The solution enabled healthcare management to plan annual strategies, including budgets, care models, productivity goals, and daily staffing requirements. Predictive algorithms, combined with detailed analytics on staff demand and supply, fed into an optimization engine that produced highly accurate schedules. Customizable dashboards provided real-time insights for day-to-day staff scheduling.
SSI also developed specialized modules for budgeting, staffing, and vendor management and a user-friendly, remotely accessible web portal, enabling nurses to better manage their work-life balance. The platform utilized AWS services such as Amazon EC2, Amazon CloudWatch, Amazon Simple Email Service (SES), Amazon Simple Notification Service (Amazon SNS), Amazon Route 53, etc.
Result: The Optimé Group’s new platform delivered significant, measurable improvements for its healthcare clients, including some of the largest healthcare systems. The solution effectively reduced variable staffing costs by 5% to 9% while simultaneously boosting staffing office productivity by 70%. The scalable and reliable platform optimized workforce management and empowered healthcare organizations to make data-driven decisions, enhancing operational efficiency and supporting better patient care.
