SSI builds search tools and AI assistants that turn
your business knowledge into answers with sources.
Your business has the information. Your people should not have to search five systems or find the right colleague to use it. We connect scattered knowledge to search tools and assistants that help people ask a question, find a relevant answer, and see where it came from.
The technology behind this is retrieval-augmented generation, or RAG. It finds relevant information from your connected sources and uses it to inform the AI’s response.
Three distinct ways to put your knowledge to work. Find it. Ask it. Act on it. Each is built around your information, access rules, and existing systems.
One search across every connected system. People describe what they need in plain language. They get the right document, passage, or record without knowing its title or location.
A conversational assistant that answers questions from your approved knowledge. It can serve employees on policy and process, or customers on products and support. Every answer links to its source, with a route to a person when needed.
AI that works through documents, not just finds them. It summarises long files, compares versions, and extracts key terms and obligations. It drafts first responses from your source material for people to review.
One search across every connected system. People describe what they need in plain language. They get the right document, passage, or record without knowing its title or location.
A conversational assistant that answers questions from your approved knowledge. It can serve employees on policy and process, or customers on products and support. Every answer links to its source, with a route to a person when needed.
AI that works through documents, not just finds them. It summarises long files, compares versions, and extracts key terms and obligations. It drafts first responses from your source material for people to review.
Start where repeated questions and hard-to-find information slow people down.
Help employees find answers about policies, benefits, onboarding, and internal procedures from approved company documents.
Give support teams and customers easier access to troubleshooting steps, service information, and product documentation.
Help commercial teams find product specifications, approved messaging, and relevant material for customer conversations.
Make contracts, correspondence, and project records easier to search and review, with references to the original material.
Connect the repositories and applications your teams already use. Agree which sources belong in the service and where users should access it.
Carry source permissions into the assistant’s retrieval process. Test access boundaries so restricted information stays limited to authorised users.
Provide references that users can open and review. Test answers against real questions and define what happens when the available evidence is insufficient.
Plan for changing documents, deleted records, and updated permissions. Set refresh rules and content ownership so the assistant can stay useful over time.
Built with the people who own the work.
SSI’s engineers, AI specialists, designers, and quality specialists work with your operations and IT teams to align delivery with process requirements. Documentation, training, and handover prepare your people to oversee workflows and resolve issues after launch.
What to know before you start.
What do your employees or customers struggle to find? Tell us about their questions and where the answers live. We’ll help identify a practical starting point.
