Client: Ideawake is a pioneering innovation management firm based in Wisconsin. The Ideawake platform is trusted by Fortune 500 companies and leading organizations to leverage the collective intelligence of their employees and customers. By empowering clients to capture, evaluate, and implement innovative ideas, Ideawake accelerates business transformation and cultivates a culture of continuous improvement and engagement.
Challenge: As Ideawake’s client base expanded, scaling product quality, optimizing processes, and delivering new features became crucial to meet growing demands. The company needed a highly skilled engineering team and a unified approach to ensure consistent, efficient, and agile development. Recognizing SSI’s proven expertise in delivering cutting-edge technology solutions, Ideawake engaged SSI to enhance its development capabilities and support its continued growth.
Solution: SSI conducted a thorough evaluation of Ideawake’s existing system, aligning with both short-term and long-term product goals. Our team initiated unit testing and refactored the codebase to ensure scalability and reliability. Amid evolving requirements, we successfully developed and deployed new features, enhancing product development for future growth.
Key features delivered included:
- SSO Integration (ADFS, Okta, Azure): Enabled rapid onboarding of new customers awaiting this functionality.
- Internationalization: Expanded Ideawake’s global reach by incorporating languages like French and Arabic, securing clients in Canada and Oman.
- Bulk Operations and Enhanced Progress Tracking: Improved user experience with advanced functionality and granular tracking.
- User-Centric Enhancements: Developed features based on client feedback and usage trends, significantly boosting user engagement.
Result: Ideawake achieved remarkable growth, tripling its client base and recurring revenue. The success of this strategic partnership is evident as the SSI team continues to expand, further strengthening Ideawake’s ability to innovate and scale.
